Voice Mail & Phone Commands

• From your own extension

  • Hit the message key, enter password or
  • Dial 3499, when prompted enter password

• From another extension

  • Dial 3499 when the greeting starts press *
  • Enter your mailbox number followed by the * key
  • Enter your passcode when prompted

• From off campus

  • Dial your number, when the greet starts press *
  • Enter your passcode when prompted
    -or-
  • Dial 556-3499, enter your mailbox followed by * 
  • Enter your passcode when prompted

First, log into your voicemail. You will press 84 to edit your greeting. Your choices are

• Press C or 2 to change your conditional greeting (busy, call forward, no answer)
• Press P or 7 to change your primary greeting
• Press E to enable your conditional greeting
• Press G or 4 to change your extended absence greeting- R (record), L (listen), E (enable)
• Press 86 to change your name

• Press 7 to play your message 

• 1 will pause the message for 30 seconds
• * Moves the message back 5 seconds
• # Moves the message forward 5 seconds
• 8 skips to your next message

• 7 plays the message again
• 2 Answers the person who sent the message. When you are finished recording your answer, press 9 to send your message and return to your session or press * to send your answer to additional mailboxes if you wish.
• 4 Give the message to another mailbox, 9 will send it or * gives it to additional mailboxes
• 5 Keep the message
• 3 Discard the message

• Press 6 to make a message
• Enter the recipient's number or the distribution list number
• After the system confirms the recipient's number you may enter additional numbers or press # to start recording the message
• While recording your message you may press 1 to pause during recording and then any key to resume recording
• Once your have finished recording, you may choose to send, review, modify, cancel or specify special delivery for your voice message by one of the following
• 9 Send the message and exit to the mail menu
• 2 Append or add to the recording
• 3 Delete the recording and start over
• 7 Review, replay the message  

• To change your passcode after you are logged into your mailbox, press 87 

Quick Messaging

Quick Messaging allows you to leave messages for yourself or fellow employees without ringing their telephone or accessing your mailbox.

• Dial the Message Center extension 3499
• When the system answers, press *
• Enter the mailbox number where you wish to leave a message
• Record the message
• Press any key or hang up 

To transfer a caller or an outside line to a mailbox

• Press the Trans/Conf key
• Dial the message center extension 3499
• When the system answers press *
• Enter the mailbox number where the caller wants to leave a message
• Hit conference, release

You can create several personal distributions lists, each containing a group of a mailbox numbers. You can have up to 10 personal distribution lists numbered from 050 to 059, with up to 750 mailbox numbers in each list.

To create, or add a number to a distribution list:

• Call the voice mail system and access your mailbox
• Press 8 for User Options
• Press 5 for Distribution List
• Enter a distribution list number
• Press 1 for Add
• Enter a destination mailbox number using the keypad. The system reads back the name or number of the mailbox user.
• Continue entering destination mailbox numbers. When you are done, press#. 

To review a distribution list:

• Access your mailbox
• Press 8 for User Options
• Press 5 for Distribution List
• Enter a distribution list number
• Press 2 for Review. The system reads the name or number of all the entries in the distribution list.

To delete a number in a distribution list:

• Access your mailbox
• Press 8 for User Options
• Press 5 for Distribution List
• Enter a distribution list number
• Press 3 for Delete
• Enter the mailbox number to delete using the keypad. The system reads back the name or number of the mailbox user.
• Repeat steps 5 and 6 for each number you want to delete. 

To name a distribution list:

• Access your mailbox
• Press 8 for User Options
• Press 5 for Distribution list number
• Enter a Distribution list number
• Press 4 for Name
• At the tone, record the name of the distribution list. This name will be played back when you address a message to this distribution list.

To use a distribution list

• Instead of entering a mailbox number, enter the number of the distribution list you want to use. The system reads back the name or number of the distribution list. 

To Activate Call Forward:

(must be done from your Mitel phone)

1. Press the Application Button (blue button)
2. Press Call Forwarding
3. Press Edit Default
4. Choose a profile:

a. Always: forwards all your phone calls
b. Busy Internal: forwards internal phone calls after several rings if your line is busy
c. Busy External: forwards external phone calls after several rings if your line is busy
d. No Answer Int: forwards internal phone calls redirects your calls after several rings if you don't answer
e. No Answer Ext: forwards external phone calls redirects your calls after several rings if you don't answer.

5. Enter your phone number:

a. IWU local number: enter the 4-digit extension number
b. External local number: 7 + (number)
c. External non-local and cell phone number: 71+ (number(

6. Press OK and Save
7. Press Activate

To Deactivate Call Forwarding

(must be done from your Mitel phone)

1. Press the Application Button (blue button)
2. Press Call Forwarding
3. Press Deactivate