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Human Resources

Infrastructure Technician I

Maintain and administer University server and cloud assets, respond to user issues and incidents, and provide initial field support for telephone and network issues.  This is a full-time, on campus position. Generous benefits include health, retirement, considerable time off and access to multiple tuition programs for employees and dependents. 

 

Responsibilities:

  • Manage University services; perform basic systems administration tasks, including installation of server Operating Systems, user management in campus Active Directory environment, and initial diagnostics on application and email issues; provide Tier 1 support to University applications, and escalate issues; provide IT Helpdesk and Client Services assistance with user account issues; perform basic troubleshooting of issues regarding telephone and network hardware
  • Respond to IT service tickets; act as Tier I support for University issues involving infrastructure, including telephone, network, and server issues; Perform basic diagnostics and remediations for infrastructure issues; gather and document information needed for Tier II issues before escalation to senior administrators
  • Ensure proper documentation of IT activities; all system updates are properly documented in University documents; that tickets are processed, documented, and closed in a timely manner; fulfill standard service requests within specified SLA targets; that all application and service documentation is complete and up to date

 

Requirements:

  • Associate’s degree in Information Technology or Computer Science preferred
  • Three years related experience; knowledge of networking principles, active directory structures, Cloud architecture, SSO principles, troubleshooting procedures and ITIL
  • Some evening and weekend hours required for scheduled maintenance.  This position may involve off hours calls regarding emergency situations.
  • Physical demands: Occasionally lift up to 50 pounds with frequent walking, standing, reaching, bending, stooping, kneeling and twisting 

 

Application Information:

Please submit a cover letter, resume and contact information for three professional references.  Please download the application at www.iwu.edu/human-resources/Positions.html.

 

Review of complete applicant materials will begin immediately; position is open until filled.

 

Email:  hr@iwu.edu

Illinois Wesleyan University
Human Resources, Holmes 209
1312 N. Park Street
Bloomington, IL  61701
Fax:  309-556-1710

 

The final candidate will pass a pre-employment background investigation. 

 

Level 19: $22.72/hr ($44304)

 

An overview of IWU benefits can be found here. Illinois Wesleyan University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a diverse, inclusive, and civil community of outstanding faculty, staff, and students. We seek candidates who have a demonstrated commitment to supporting and further building our community in these dimensions. Illinois Wesleyan University is an EEO Employer.  Illinois Wesleyan University’s sexual misconduct policy may be accessed at www.iwu.edu/human-resources/SexualMisconductPolicy.html.  Illinois Wesleyan University is an equal opportunity employer committed to diversity and inclusive excellence; details at www.iwu.edu/diversity.