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Human Resources

Communications Assistant/Dispatch

Responsible for maintaining all essential functions of the Campus Safety Main Office/Dispatch Center during shift. Requires an understanding of relevant policies, protocols, and operational systems utilized by the Campus Safety Department. Must be capable of functioning independently and supervising student workers during 2nd shift operations. Competent, courteous, and composed customer service are essential for this position. This position requires punctuality and regular onsite attendance, as the Campus Safety Dispatcher plays a crucial role in ensuring the safety and security of the campus community. Shift: Monday-Friday, 1pm to 9:30pm.  This is a full-time, 12 month, on-campus position.  Generous benefits include health, retirement, considerable time off, and access to multiple tuition programs for employees and dependents.

Responsibilities:

  • Communications and Operational Support; operates the IWU switchboard, phones, 2-way radio system; provides frontline reception for all walk-in, phone, and email inquiries; maintains realtime contact and dispatches officers; maintains documentation of Campus Safety contacts and operations.  
  • Service Delivery; issues and replaces IDs; implements ID pre-processing for move-ins; issues and tracks parking passes and visitor passes.
  • Office administration; monitors upcoming event announcements, coordinates electronic access control settings for university events; distributes keys and maintains key inventories; runs motor vehicle record checks as needed and maintains recordkeeping for IWU vehicle safety program
  • Security and Emergency Response Support; monitors camera, phone, and access control systems as needed; remotely supports officers, logs and tracks Campus Safety Department activities; facilitates communication between Campus Safety, other IWU Departments, public first responders, and external partners.

 

Requirements: 

  • High school diploma/GED is required
  • One year of professional experience in a dispatch center, operations center, call center,  or other position involving communication, coordination, dispatch services, or similar operations, is required.  
  • Clear verbal communication, patience and professionalism in delivering service to a diverse campus community, and experience with (or ability to learn) the operation of telephone switchboards, access control software, and similar technical systems, are essential qualities for this position.
  • Independent motivation and time management skills are necessary in this role. Ability to maintain a regular on-campus shift schedule is essential to maintaining continuity of Campus Safety services.     
  • Shift: Monday-Friday, 1pm to 9:30pm. Occasional schedule changes based on special events or operational needs
  • Physical demands: Ability to occasionally lift up to 25 pounds

 

Application Information:

Please download the application at www.iwu.edu/human-resources/Positions.html. Review of applications will begin immediately and the position is open until filled. Submit to:

 

Email:  hr@iwu.edu

Illinois Wesleyan University
Human Resources, Holmes 209
1312 N. Park Street
Bloomington, IL  61701
Fax:  309-556-1710

 

The final candidate will pass a pre-employment background investigation. 

 

Level 16: $16/hr

 

Illinois Wesleyan University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a diverse, inclusive, and civil community of outstanding faculty, staff, and students. We seek candidates who have a demonstrated commitment to supporting and further building our community in these dimensions. Illinois Wesleyan University is an EEO Employer.  Illinois Wesleyan University’s sexual misconduct policy may be accessed at www.iwu.edu/human-resources/SexualMisconductPolicy.html.  Illinois Wesleyan University is an equal opportunity employer committed to diversity and inclusive excellence; details at www.iwu.edu/diversity.